Rural/Metro Medical Services of Rochester

Now hiring Full Time Paramedics.

News

AS TEMPERATURES DROP, TIPS ON PREVENTING CARBON MONOXIDE POISONING

  For additional information contact:                   LaShay Harris, Public Information Officer Office (585) 530-1232 Cell (585) 478-1283 lashay_harris@rmetro.com November 30, 2011 5:43 p...

Thanksgiving Meals for Emergency Personnel and Support Staff

For additional information contact:                                                                LaShay Harris, Public Information Officer Office (585)530-1232 Cell (585)478-1283 Lashay_harris@rmetro...

Rural/Metro Veterans Day Dedication

    For additional information contact:  LaShay Harris, Public Information Officer  Office (585) 530-1232 Cell (585) 478-1283  Lashay_Harris@rmetro.com  November 10, 2011  MEDIA / PHOTO ADVISORY—Nov. 11, 2011   Rural/Metro Veterans Day Dedication: 11:00 a...

Customer Survey / Feedback

Please take a moment to complete this survey. We would like to know your opinion of our service, and if there is anything we could do differently to help improve it for future customers.

Full Name
Complete Mailing Address
Email Address
I prefer to respond anonymously
Invoice Number

Who made the call to 911?

Myself
Friend or Family Member
Someone else

How did our EMTs identify themselves?

They stated their names
They stated that they work for Rural / Metro
They stated their names and that they work for Rural / Metro
None of the above

Were the EMTs courteous and respectful?

Yes
No

Did you or your family receive our Notice of Privacy Practices (HIPAA) from the EMTs?

Yes
No
I do not recall

What type of service did you receive?

Treatment then transport to the hospital
Treatment without transport to the hospital
No treatment and no transport to the hospital
Transportation from one facility to another location

How would you rate the speed of the emergency response?

Very quick
Quick
Average
Slow
Very Slow

Did the EMTs explain what they were doing?

Yes
No

How would your rate the quality of care you received from the EMTs?

Excellent
Good
Average
Below Average
Poor

Did the EMTs listen to your needs?

Yes
No

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